Main responsibilities:

• Reach out to the IGA stores, enter data into the tracking software and support stores with this task (approx. 300 stores);
• Ensure quality control of data through frequent checks and comparisons, including exporting and manipulating data
• Learn and master tracking software (communicate with software company as needed);
• Work closely with the field team to identify areas of concern or improvement and provide timely feedback;
• Stay informed on news related to waste management;
• Participate in other tasks related to the organization, including public awareness at eco-responsible events.

Distribution of working hours:

• 60 % – Phone Calls and Validating Data
• 30 % – Reports and Research
• 10 % – Other Tasks (Events, Kiosks, Conferences…etc.)

Skills and qualifications:

• Interest in waste management and data collection;
• Customer service / Call center experience;
• Willing and comfortable with regular phone calls to pre-existing clients;
• Strong autonomy, proactiveness, energy, interpersonal skills, and resourcefulness;
• Proficient with Microsoft Office tools (Advanced Excel)
• Bilingual: French and English (an asset)

Working conditions:

• Salary: based on the current pay scale, between $24/hour and $26/hour
• Start date: April/May 2026
• Location: Hybrid Work – 2 days of Office per week (Montreal: Mile End Location)
• Schedule: 30-37.5 hours/week, based on preference
• Occasional work outside normal hours – evenings and weekends (<10 days/year)
• Contract: Permanent
• Cell phone reimbursement (up to $40/month)
• Dynamic, welcoming, and supportive team
• Inclusive and diverse work environment for all employees

Application Submission:

Please submit your resume using the online form below.
Deadline: April 30, 2026

Please name your document as follows: last_name_first_name_CV. Only documents submitted in PDF format will be reviewed.

Please note that only candidates selected for an interview will be contacted. No phone calls, please.